Customer Insight and Service DesignLaajuus (5 op)

Osaamistavoitteet

On successful completion of the course, student can recognize different sources of customer information. Student can build a relevant customer persona/profile based on different data and research. Student can utilize quantitative and qualitative methods. Student can combine different kinds of information to gain customer insight. Student understand the role and meaning of service design. Student can utilize the service design and co-creation processess and methods. Student can design a simple usability test.

Sisältö

* relevant customer persona/profile
* quantitative and qualitative methods
* service design and co-creation processess and methods.
* test

Arviointikriteerit, tyydyttävä (1)

Student recognizes some different sources of customer information. Student knows how to collect data and information using a relevant method. Student knows how to form a simple but relevant customer persona/profile. Student recognizes some key processes and methods of service design and co-creation and their role in business development. Student understands the idea of usability testing and knows some practical testing methods.

Arviointikriteerit, hyvä (3)

Student recognizes some key sources of customer information. Student can collect data and information using a relevant method and assess the reliability of results. Student can use different kinds of information to form a detailed customer persona/profile. Student recognizes the key processes and methods of service design and co-creation and knows how to apply them practically. Student knows the method and process of usability testing and can design a simple usability test.

Arviointikriteerit, kiitettävä (5)

Student recognizes relevant sources of customer information. Student can collect data and information using different methods in reliable way. Student can combine information to gain customer insight to form a customer persona/profile for practical business problem solving. Student can apply service design and co-creation processes and methods in practical business situation. Student can design a simple usability test and knows how to use the results in improving the usability of application or website.