Risk Management in Tourism and HospitalityLaajuus (5 cr)

Objective

Having completed this study unit
· You understand proactive risk management as part of corporate quality.
· You know the risk management and safety planning practices including crisis communication.
· You know how to make a risk management plan.
· You are aware of the value of networks as part of risk management.
· You are aware of the safety value chain and customer safety requirements.
· You are familiar with the practical application and examples of best practices in safety and risk management.

Competences:

Content

Content:
· risk management as part of corporate quality
· risk management and safety planning practices
· crisis communication
· risk management plan
· networks and the value chain in risk management
· customer safety requirements
· best practices in safety and risk management

Assessment criteria, satisfactory (1)

Satisfactory (2)
Poor (1)

Assessment criteria, good (3)

Very good (4)
Good (3)

Assessment criteria, excellent (5)

Excellent (5)