Arctic Tourism and Responsible Hospitality (5cr)

Evaluation scale

H-5

Objective

Multicultural Tourism and Hospitality
Multidimensional Hospitality (theme)
The student gets an overall picture of tourism as a global phenomenon and familiarises him/herself into the sustainable and responsible tourism business in the Arctic Europe. He/she adopts a hospitable and customer-oriented way of thinking and is able to see safety issues as a significant factor in tourism.

Content

The student
- is familiar with the opportunities and challenges of global tourism and different types of tourism and their versatile impacts
- understands the challenges and potential of the Arctic tourism and its impacts in regional and local contexts especially from geographical and cultural view points
- adopts multidisciplinary and cross-border thinking
- adopts a customer-oriented, and hospitable way of thinking
- understands the importance of safety issues as part of sustainable and responsible tourism business in the arctic
- sustainability and responsibility issues to a broader scale

Materials

Brotherton, B. 1999. Towards a definitive view of the nature of hospitality and hospitality management. International Journal of Contemporary Hospitality Management, Vol. 11 Iss 4 pp. 165 - 173
García-Rosell, J. C., Hakkarainen, M., Koskinen M., Paloniemi, P., Syrjälä, N., Tekoniemi-Selkälä, T. & Vähäkuopus, M. 2013. Barents Tourism Action Plan. Rovaniemi: Lapland University Consortium.
García-Rosell, J.C., Hakkarainen, M., Ilola, H., Paloniemi, P., Tekoniemi-Selkälä, T., Vähäkuopus M. 2013. Interregional Tourism Cooperation: Experiences from the Barents. Chapter 6. Rovaniemi: Lapland University Consortium.
Kohlechner Autto, M. 2011. Strategic tourism development in the Barents Region , an analysis. Rovaniemi: Lapland University Consortium.
Lashley, C. , Morrison, A. 2000. In search of Hospitality, chapters, sub-chapters: 1, 3
Morrison, A.M. 2013. Marketing and Managing Tourism Destinations. London and New York: Routledge. Chapter 1 pages 3 - 35
The list of the reading materials is updated on yearly basis. Each student will familiarise oneself in approx. 5-6 book chapters or journal articles in addition to other materials, e.g. lecture and, or web-based materials during the study unit.

Teaching methods

Pedagogical methods
- lectures and visiting lecturers
- tutorials
- company visits (Arktikum, Hornwork-Kangasniemi)
- teamwork and independent work
- learning Cafe and other type of workshops
- destination posters and reports
- presentation seminar
- open-book eExam
- tutoring
This study unit is connected to the Orientation to Working Life study unit.
The list of various learning tasks and pedagogical methods of the study unit and the whole semester is given as a separate table.

Assessment criteria, satisfactory (1)

These are the general assessment criteria. Please note that there might be more specific assessment criteria for learning assignments which will be given at the beginning of the study unit.

Fail (0)
The student does not complete the assignments according to instructions or does not attend the learning situations at all. He/she does not pass the assignments and/or the exam as required.

Poor (1)
The student knows facts about the Arctic regions and the operating environments vaguely. He/she is capable of cross-border and multidisciplinary thinking through examples. The student has very little understanding of Arctic tourism as a glocal phenomenon and can see its impacts in regional and local contexts only partly. He/she has limited understanding of the importance of hospitality and hostmanship in the tourism and hospitality business and has very limited capability of applying them in practice. The student has many challenges in performing the assignments according to the instructions.

Satisfactory (2)
The student knows basic facts about the Arctic regions and the operating environments. He/she is capable of cross-border and multidisciplinary thinking through examples. The student has some understanding of Arctic tourism as a glocal phenomenon but cannot see its impacts in regional and local contexts very clearly. He/she understands the importance of hospitality and hostmanship in the tourism and hospitality business but has limited capability of applying them in practice. The student has challenges in performing the assignments according to the instructions.

Assessment criteria, good (3)

Good (3)
The student has good knowledge of the Arctic regions and the operating environments. He/she can apply multidisciplinary and cross-border thinking in his/her own actions well. The student has good understanding of Arctic tourism as a glocal phenomenon and knows its impacts in regional and local contexts. The student knows well how to take hospitality and hostmanship into consideration in the tourism and hospitality business. All the assignments are performed mostly according to the instructions.

Very good (4)
The student has very good knowledge of the Arctic regions and the operating environments. He/she applies multidisciplinary and cross-border thinking in his/her own actions very well. The student understands on a very good level Arctic tourism as a glocal phenomenon and its impacts in regional and local contexts. The student is able to understand very well the importance of hospitality, hostmanship and can apply them in the tourism and hospitality related operations. All the assignments are performed mostly according to the instructions.

Assessment criteria, excellent (5)

Excellent (5)

The student has profound and excellent knowledge of the Arctic regions and the operating environments. He/she applies multidisciplinary and cross-border thinking in his/her own actions in an excellent manner. The student understands fully Arctic tourism as a glocal phenomenon and its impacts in regional and local contexts. The student is able to understand completely the importance of hospitality and hostmanship and can apply them in the tourism and hospitality related operations. All the assignments are performed according to the instructions.

Qualifications

NULL