Introduction to Service Design (5cr)

Objective

At the end of this course student - understands the key concepts, methods, process and background of service design - understands service design as a design activity and its link to one’s own field of study - has got basics for further method studies and projects on service design

Content

The goal of the course is to give the participant an overview about service design, its key concepts, methods and process. The course will contain both theory and one practical case assignment, or smaller-scale service design tasks

Assessment criteria, satisfactory (1)

5-1 / failed

Materials

More literature information and extra material
Stickdorn, M. and Schneider, J. (Eds). 2010. "This is Service Design Thinking. Basics - Tools - Cases." BIS Publishers. NL.

Execution methods

Lectures, exercises, design assignment and a final report for a case organization

Accomplishment methods

Presence during the lectures (80%), finished assignment and a final report.