Industrial Design Advanced Project/ Service Design (10cr)

Objective

Having completed the course students can
- apply the methods of project work
- apply the methods of service design and recognize the phases of the service design process
- apply methods related to the various phases of the service design process
- collaborate with various actors, for example in business, research, and project environments

Content

The course consists of project work focusing on comprehensive service design through the various phases of the service design process: user data collection, service conceptualization, prototyping, and assessment.

Qualifications

Kandidaatin opinnot

Assessment criteria, satisfactory (1)

5-1 / uusittava

Materials

Miettinen, S. & Koivisto, M.(Eds.): Designing Services with Innovative Methods, 2009 and other material announced during the course. Stickdorn, M. and Schneider, J. Eds. (2010). "This is Service Design Thinking. Basics - Tools - Cases." BIS Publishers. NL.
Select 2-3 research papers from SERVDES archives @ http://www.servdes.org/

Further information

Timing
1st or/and 2nd year of Master’s studies

Tutor
Satu Miettinen

Language of instruction
Finnish and/or English

Additional information
It’s possible to participate on two service design projects.

Execution methods

Lectures as well as project work under supervision and independently, a total of 270 hours.

Accomplishment methods

Active participation in work, completed project assignments, and a written report based on the course literature.