Strategic Service Design

Objective

- Integrate service design into the strategic planning of an organisation
- Integrate service design into the wider societal and cultural context
- Manage an organisation’s service ecosystem
- Identify the possibilities of service design in strategic planning
- Evaluate services from a critical perspective
- Analyse own activities from the perspective of sustainable development and ethics

Content

The course includes a practical service design project supported by theory-based lectures and literature presented in the course. The course focuses on understanding service design as part of a company's operations from both practical and strategic perspectives. Service design is viewed as part of societal and cultural change. In project studies, a perspective is built that encompasses the creation of the company's design strategy and related measures.

Assessment criteria, satisfactory (1)

2
Almost good grading. Corresponds with an almost good quality of work. The requirements for the acquisition of the study course have been fulfilled. However, at the same time an insufficiently deep understanding of problems can be established and a lack of skill in applying the acquired knowledge.
Satisfactory grading. Corresponds with the type of work quality, which does not exceed the average quality requirements of the programme. However, an insufficient knowledge of some problems can be established and a lack of skill in applying the acquired knowledge.

1
Almost satisfactory grading. This describes the type of work quality, which corresponds with the minimum quality requirements of the study programme. Overall, the study course has been acquired. However, an insufficient comprehension of some primary concepts can be established, and there are noticeable difficulties in practically applying the acquired knowledge.

Fail
Unsatisfactory. Different levels of marks for students whose record is below the expected for the appropriate target group.

Assessment criteria, good (3)

4
Very good grading. Corresponds with a high (very good) quality of work. The requirements for the acquisition of the study course have been fully completed. However, there is an insufficiently deep level of comprehension of individual issues to independently apply knowledge in solving complex problems.

3
Good grading. Corresponds with a good quality of work. Overall, the requirements for the acquisition of the study course have been fulfilled. However, a lack of skill can sometimes be established in independently applying the acquired knowledge.

Assessment criteria, excellent (5)

5
Particularly high grading. Meant to be used in cases where a particularly high quality of work is supplemented by a high level of artistic innovation or academic research. The results achieved in the studies exceed the requirements for the acquisition of the study course, provide evidence of a deep understanding of the problem situation, and a diverse proposal for the solution of the situation.
Highest of the regularly utilized gradings. Corresponds with a very high quality of work. The requirements of the study course have been fully acquired. The achieved study results fully correspond with the requirements for the acquisition of the study course, and the skill to independently apply the knowledge gained has been acquired.

Materials

Supplementary reading and other materials will be agreed upon separately during the course.

Further information

Number of students is limited in this course. Priority is given to student in the SDSI-program.

Execution methods

The following tasks are required to be completed in the course: Active participation in the lectures and project work, successful completion of the course and project tasks including presentation materials, possible video(s), and independent in-depth reflection on one or two lecture topics.

Accomplishment methods

Lectures and exercises 70 hours. Independent work 200 hours. Teaching profile: Face-to-face. The course will be taught on-site face-to-face at the University of Lapland, Faculty of Arts and Design, in the Department of Industrial Design.