Study Guide

Objective

The student gets familiar with the working life and various policies of the working place which support his/her knowledge and skills. He/she gets experience of basic tasks and duties of the tourism and hospitality industry and is able to see his/her duties as part of the operations of the whole organisation. The student knows various parts of the organisation’s operations and is able to work as a member of a team. He/she adopts a positive service attitude as well as shows responsibility and initiative. He/she sees the importance of the training as part of his/her professional development and is able to set goals for it.

Content

• Training application process
• Documentation needed for recruitment
• Basic duties and tasks in the tourism and hospitality field
• Operations and tasks of the training company/organisation
• Post-documentation of the training

Evaluation scale

H-5

Assessment criteria, approved/failed

Pass
The student is able to find the training place independently and to take care of the training process and documentation. She/he knows the objectives of the training and gets information on the operations and personnel structure of the training place. The student is able to work independently and take care of the basic tasks and duties of the organisation or company. He/she also knows which skills and qualities still need development. He/she makes a small-scale development plan of a task or process of the training place and implements it if it is possible.

The Training Workbook, Contract and training-related written assignments have been completed in a proper and agreed manner, and they have been approved by the Training Coordinator. The testimonial and assessment from the employer have been returned to the Training Coordinator. All the assignments are performed and returned according to the instructions and deadlines.

Fail (0)
The student is unable to meet the requirements of the Basic Training. He/she is unable to perform the duties and tasks of the training place and does not complete the required assignments. The student does not make or return the required training documents according to the instructions and deadlines.


These are the general assessment criteria. Please note that there might be more specific assessment criteria for learning assignments which will be given at the beginning of the study unit.